Quick answer: To get help with SkilOre, open Support in the navigation menu, choose Raise New Ticket, and describe your issue. You'll get a ticket number and can track progress under Check My Ticket. Include the page you were on and any error message; it speeds up the fix.
What is the support system and when do you need this guide?
Smart CV Builder includes a built-in support system where you can raise tickets, check ticket status, and contact support directly. Use this guide when you need help with an issue, want to request account changes (like deleting your Main CV or account), or need to report a problem.
Quick Steps
- Sign in to your Smart CV Builder account.
- Open the support menu from the Help Center or navigation bar.
- Raise a new ticket by filling in the support form.
- Check your ticket status to track progress on existing requests.
- Use the support agent for direct assistance (when available).
How do I raise a support ticket?
- Click Support in the navigation menu (available on the Help Center and CV Builder pages).
- Select Raise New Ticket.
- Fill in the support form with:
- A clear subject describing your issue
- A detailed description of what you need help with
- Submit the form. You'll receive a ticket number for tracking.
Tip: Include specific details like error messages, which page you were on, or what you were trying to do. This helps the support team resolve your issue faster.
How do I check the status of my ticket?
- Click Support in the navigation menu.
- Select Check My Ticket.
- You'll see a list of your submitted tickets with their current status.
When should I contact support?
Common reasons to raise a ticket:
- Technical issues — something isn't working as expected
- Account changes — request to change your email address
- Delete your Main CV — this can only be done through support
- Delete your account — full account deletion is handled by the support team
- Billing questions — issues with payments, refunds, or subscriptions
- Feature requests — suggestions for improvements
How do I access the support agent?
When available, you can open the support agent directly:
- Open the Help Center menu from the navigation bar.
- Click Contact Support to start a conversation with the support agent.
The support agent is available for quick questions and guidance. For issues that require investigation or account changes, raise a formal ticket instead.
Do I need to be signed in to get support?
- Raising tickets and checking ticket status require you to be signed in.
- The Help Center articles are accessible to everyone without signing in.
- If you cannot sign in (for example, you're locked out of your account), use the contact information on the website to reach support directly.
Frequently Asked Questions
How long does it take to get a response?
Response times vary, but the support team aims to respond to tickets promptly. You can check your ticket status at any time from the support menu.
Can I raise multiple tickets?
Yes. You can raise as many tickets as needed. Each ticket receives its own tracking number.
Can I delete my account through support?
Yes. To delete your entire account and all associated data, raise a support ticket requesting account deletion. The support team will process your request.
Related Articles
- Account Setup — How to create and manage your account
- Pricing & Plans — Understanding plan features and billing
- Introduction to Smart CV Builder — Overview of all features